Every tradesperson on CTRON is ID-checked, insured, and trade-certified. Every payment request is reviewed and approved by you before it is processed. Every conversation is documented. Every dispute is reviewed.
We don't let just anyone onto the platform. Every trade on CTRON has gone through a multi-stage verification before they can quote on a single job.
We verify relevant trade qualifications — Gas Safe, NICEIC, NAPIT, and more.
Valid identity documents and current public liability insurance are required for approval.
Past projects and references are assessed to ensure a proven track record of quality work.
Our structured payment request workflow was built to give both homeowners and trades confidence throughout every job — with secure checkout.
Tradespeople send payment requests as the job progresses — for a call-out fee, materials, instalments, or a final payment. Each request is reviewed and approved by you in the app before it is processed. Nothing is charged without your explicit say-so.
The final payment request is completed once you confirm the job is done to your satisfaction. If you're not satisfied, raise a dispute before the 48-hour auto-confirmation window closes. You are in control of that step.
If a job is cancelled before work begins, your money is returned in full. No deductions, no delays.
If something goes wrong, our expert team reviews the evidence and mediates a fair outcome for both parties.
Every transaction, message, and milestone is recorded. Downloadable invoices give you a complete paper trail.
Payments are processed through a trusted third-party payment provider — the same technology used by millions of businesses worldwide.
One of the most common sources of disputes in home services isn't dishonesty — it's a lack of documented agreement. What was said over a phone call, what was agreed over WhatsApp, what someone remembers versus what someone else remembers.
On CTRON, all job-related communication happens inside the platform. Every message is timestamped and stored. Every quote, change, and update is on the record — accessible to both parties throughout the job, and available for review if anything needs to be resolved afterward.
This doesn't mean CTRON polices conversations. It means both sides can work with confidence that what was agreed is actually documented — not just remembered.
No external WhatsApp threads. Every conversation about a job happens inside CTRON where it can be referenced.
Every update, quote change, and confirmation has a date and time attached. The record is clear.
If a dispute arises, the full communication history is available as part of the review process. Both sides can see the same record.
Trust works when accountability is real — not just promised. CTRON builds accountability into the platform for both homeowners and tradespeople.
CTRON doesn't just leave disputes to the two parties. If a job completion is disputed, our team reviews the communication history, the agreed quote, and both sides' accounts before mediating a resolution.
Disputed payment requests are paused pending resolution — protecting both parties throughout the process. Homeowners must raise disputes before the 48-hour auto-confirmation window closes.
Every person on CTRON — homeowner or trade — agrees to our code of conduct before joining. This commitment keeps the community safe, fair, and professional.
All communication and conduct must be respectful. Zero tolerance for harassment or discrimination.
Trades must only offer services they are qualified and insured to perform.
Clear pricing, honest communicaton, and no hidden agendas on either side of the transaction.
CTRON can review a report. It cannot respond in seconds. Emergency services can.
If you are in immediate danger or there is an emergency, call 999 first. This is always your first action, not a last resort.
Open the tradesperson's profile in the CTRON app and tap Report. Describe what happened. Our Trust & Safety team reviews every report within 24 hours.
Substantiated safety reports result in immediate suspension while investigation continues. We take every report seriously and do not allow dismissed concerns to slide.
Your safety is not a feature. It is a baseline. CTRON is a tool for finding and hiring tradespeople — your personal safety always comes before any job or platform process.