1. Why this policy exists
CTRON connects homeowners and tradespeople through quotes, messaging, job updates, payment records, and support tools. This policy explains what personal information we collect, why we use it, who we share it with, and the choices available to you.
We have written this in plain English because trust depends on people knowing where they stand before they share their home details, identity documents, and payment information.
2. Who controls your personal information
CTRON Ltd is the controller of the personal information described in this policy when we decide why and how that information is used for the CTRON platform.
If you need our current registered office details or want to contact us about privacy, email info@ctron.co.uk.
3. The information we collect
- Account and profile information, such as your name, email address, phone number, password, and profile photo.
- Home, business, and job information, such as addresses, descriptions, photos, preferred times, and notes shared through the platform.
- Verification information, such as business details, trade information, identity-check results, and supporting documents where those features are used.
- Payment and billing information, such as payment status, payout status, invoice data, receipts, and service-fee records. Card details are handled by payment providers rather than stored by CTRON as raw card numbers.
- Communications and support information, such as in-app messages, call metadata, notifications, and support requests.
- Device and usage information, such as device type, app version, IP address, crash data, notification tokens, and feature usage needed to secure and improve the service.
- Approximate or precise location information when you choose to enable location-based features.
4. Where that information comes from
- Directly from you when you create an account, post a job, send a quote, request payment, contact support, or update your profile.
- From other users when they interact with you through a job, quote, review, dispute, or payment request.
- From service providers who help us operate CTRON, such as payment processors, identity or verification providers, cloud hosting providers, communications providers, analytics tools, and AI feature providers.
- From automated technical logs created when the app and platform are used.
5. Why we use your information
- To create and manage accounts.
- To match homeowners and tradespeople and operate quotes, jobs, and messaging.
- To process payment requests, receipts, and related records.
- To verify users, detect fraud, investigate abuse, and keep the platform secure.
- To provide support, resolve complaints, and administer disputes.
- To improve product performance, reliability, and user experience.
- To meet legal, tax, accounting, and regulatory duties.
- To send service messages such as security alerts, booking updates, payment confirmations, and important policy changes.
- To send marketing only where we have a valid permission or another lawful basis to do so.
6. Our legal bases
- Contract: when we need your information to provide the CTRON service you asked for.
- Legitimate interests: when we use information to run, protect, and improve the platform in ways that are proportionate and do not override your rights.
- Legal obligation: when the law requires us to keep records, respond to lawful requests, or protect users and the public.
- Consent: where a feature depends on permission, such as optional marketing or certain device permissions. You can withdraw consent, although that will not affect earlier lawful use.
7. Who we share information with
We do not sell your personal information. We share it only when needed to run CTRON, complete a transaction, comply with the law, or protect users and the platform.
- Other CTRON users where sharing is necessary for a real job, quote, payment request, dispute, or review.
- Payment, verification, cloud hosting, communications, analytics, storage, and AI providers acting on our instructions or under their own regulated obligations.
- Professional advisers, insurers, auditors, or debt and dispute recovery partners where needed.
- Police, regulators, courts, or other authorities where the law requires it or where disclosure is reasonably necessary to prevent harm, fraud, or unlawful conduct.
- A buyer, investor, or successor organisation if CTRON is involved in a merger, acquisition, restructuring, or asset sale.
8. International transfers
Some providers who help us operate CTRON may process information outside the UK. When that happens, we use a lawful transfer mechanism and appropriate safeguards, such as adequacy regulations, international data transfer agreements, or standard contractual clauses where required.
9. How long we keep information
We keep personal information only for as long as it is reasonably needed for the purposes in this policy, including support, safety, legal, tax, fraud-prevention, and record-keeping needs.
- Account and job-history data may be kept while your account is active and for a reasonable period afterwards to handle support, disputes, fraud checks, and reactivation requests.
- Financial, invoice, and tax records may be kept for up to 7 years where required for accounting, tax, audit, or legal claims.
- Support and dispute files may be kept long enough to investigate issues, enforce platform rules, and defend legal claims.
- Where you ask us to delete information, we will review the request and delete what we can unless we still need the information for a valid legal or operational reason.
10. Security
We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, misuse, loss, and disclosure. No system is completely risk-free, so we also expect users to keep passwords secure and notify us promptly if they believe an account has been compromised.
11. Your rights
Under UK data-protection law, you may have rights to ask for access to your personal information, correction of inaccurate information, deletion, restriction, objection, portability, and review of certain automated decisions.
If you make a rights request, we may need enough information to confirm your identity. We generally aim to respond within one calendar month, although the law allows longer in some cases.
12. Marketing and notifications
Service and security communications are part of running CTRON and cannot always be switched off while you use the platform. Marketing messages are different. You can unsubscribe from marketing emails, adjust in-app preferences, or contact us if you want marketing to stop.
13. Children
CTRON is intended for adults. If we learn that a child has created an account or provided personal information without proper authority, we will take steps to remove that information and close the account where appropriate.
14. Changes to this policy
We may update this policy from time to time. If a change materially affects how your information is used, we will take reasonable steps to notify you. The latest version is dated 12 June 2026.
15. Complaints and contact
If you have a privacy question, want to exercise your rights, or believe we have handled information poorly, contact info@ctron.co.uk first so we can try to resolve it fairly.
You also have the right to complain to the UK’s Information Commissioner’s Office if you are unhappy with our response.