Last updated: 1 January 2026 — Version 1.0
CTRON Technologies ("CTRON", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit ctron.co.uk or use our platform at app.ctron.co.uk.
Please read this policy carefully. If you disagree with its terms, please discontinue use of the platform.
1. Information We Collect
1.1 Information you provide directly
- Account registration data: name, email address, phone number, password
- Profile information: business name, trade certifications, work history, profile photo
- Job details: descriptions, photos, location (postcode), timelines
- Financial information: processed securely via Stripe (we do not store card numbers)
- Communications: messages sent through our in-app chat
- Identity verification documents (for trade accounts): submitted to Stripe Identity
1.2 Information collected automatically
- Device information: IP address, browser type, operating system
- Usage data: pages visited, features used, timestamps, clickstreams
- Cookies and similar technologies (see Section 7)
1.3 Information from third parties
- Payment and identity verification data from Stripe
- Background check results (where applicable)
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Connect homeowners with verified trade professionals
- Process payments securely through the platform, powered by Stripe
- Verify trade credentials and identity
- Send transactional communications (job updates, payment confirmations)
- Provide customer support
- Improve and personalise the platform
- Comply with legal obligations
- Prevent fraud and maintain security
We do not sell your personal data to third parties. We do not use your data for unsolicited marketing without your consent.
3. Legal Basis for Processing (UK GDPR)
- Contract performance: Processing necessary to provide our services
- Legitimate interests: Improving the platform, fraud prevention, security
- Legal obligation: Compliance with financial regulations and law
- Consent: Where you have explicitly opted in (e.g. marketing emails)
4. Data Sharing
- Stripe: Payment processing and identity verification
- Cloud hosting providers: Secure infrastructure to run the platform
- Analytics tools: Anonymised usage analytics only
- Legal authorities: Where required by law or court order
Homeowner and trade contact details are only shared between the two parties after a booking is confirmed.
5. Data Retention
We retain your data for as long as your account is active, or as required to comply with our legal obligations. You may request deletion of your account at any time.
6. Your Rights
Under UK GDPR, you have the right to:
- Access a copy of the personal data we hold about you
- Rectify any inaccurate or incomplete data
- Erase your data (the "right to be forgotten"), subject to legal constraints
- Restrict or object to certain types of processing
- Data portability — receive your data in a machine-readable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at our support channels. We will respond within 30 days.
7. Cookies
We use essential cookies to provide platform functionality and session management. Analytics cookies are used in anonymised form to understand how users interact with the site. You can control cookie preferences via your browser settings.
8. Security
We implement industry-standard security measures including data encryption in transit (TLS 1.2+), encrypted storage, and access controls. Payment data is handled exclusively by Stripe and is never stored on our servers.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above and, where appropriate, notify you by email.