1. About these terms
These Terms of Service govern the CTRON mobile app, website features, support tools, messaging, quote flow, payment-request records, and related services.
They apply to both homeowners and tradespeople. Some sections affect one side more than the other, but we have written the terms so both sides can see the same ground rules clearly.
2. What CTRON is
CTRON is a technology platform. We help users create accounts, post jobs, send quotes, message each other, maintain job records, pay payment requests securely, and access support tools.
Unless we clearly say otherwise in writing, CTRON is not the provider of the underlying home-improvement or repair service. The service contract for the actual work is between the homeowner and the tradesperson.
3. Eligibility and account responsibilities
- You must be at least 18 and legally able to enter into a binding agreement.
- You must provide accurate information and keep it up to date.
- You are responsible for activity on your account and for keeping login details secure.
- You must tell us promptly if you believe your account has been accessed without permission.
- We may refuse, suspend, or close accounts where information is false, misleading, unsafe, abusive, unlawful, or creates trust or payment risk.
4. Extra responsibilities for tradespeople
- Tradespeople must only offer services they are qualified, insured, licensed, or otherwise legally entitled to perform.
- Tradespeople are responsible for their own tax, insurance, subcontractors, tools, transport, safety procedures, and compliance with applicable laws and standards.
- If a trade profile states that documents, insurance, or certifications exist, that information must be accurate and must remain accurate while the account is active.
- Using CTRON does not replace any professional duty, statutory obligation, or industry requirement that applies to your work.
5. Extra responsibilities for homeowners
- Homeowners must describe jobs honestly and share accurate address, access, timing, and condition information where relevant.
- Homeowners must not use CTRON to request unlawful, unsafe, discriminatory, or deceptive work.
- Homeowners should review quotes, payment requests, and completion prompts carefully before accepting or confirming anything.
6. Quotes, bookings, and job records
- Multiple tradespeople may quote for the same job unless CTRON states otherwise.
- A quote is only accepted when the homeowner takes the acceptance action within CTRON.
- When a homeowner accepts one quote, that quote becomes the active booking record for the job. CTRON may then close or mark competing quotes as not selected so homeowners and tradespeople have a clear final status.
- Non-selected quotes remain part of the CTRON record for support, dispute, and audit purposes, but they are no longer open for acceptance.
- Status updates, timestamps, messages, receipts, and job-history records inside CTRON form part of the platform record, but they do not replace any legal paperwork the parties may separately need.
7. Payments, payment requests, and fees
- Payment handling on CTRON is based on payment requests. Tradespeople can issue payment requests through the platform and homeowners can pay them securely by card where that feature is available.
- CTRON service fees charged to homeowners must be shown clearly inside the platform.
- Payment processing may be carried out by third-party providers such as Stripe.
- CTRON does not provide banking, credit, investment, or regulated financial advice.
- Tradespeople are responsible for their own tax treatment, bookkeeping, invoicing obligations, and any payout-account requirements.
- Where a payment fails, is disputed, is refunded, or is subject to provider review, CTRON may pause related platform actions while records are reconciled or support is completed.
8. Completion, reviews, and disputes
- A tradesperson should mark a job completed only when the agreed work is genuinely finished.
- A homeowner should confirm completion only when the work has been completed to their satisfaction.
- CTRON may restrict review and dispute features to completed jobs or otherwise verified transactions so trust signals stay tied to real work.
- If a dispute is raised, both parties must cooperate honestly and provide relevant evidence where requested.
- CTRON may make temporary product or workflow changes needed to preserve records, investigate risk, or resolve a support issue fairly.
9. Verification, rankings, and platform statements
- Verification badges, profile information, reviews, and ratings are trust signals, not guarantees of future behaviour or outcome.
- CTRON may edit, remove, or refuse content that is false, unlawful, abusive, manipulative, unsafe, or inconsistent with platform trust and safety requirements.
- Search order, quote visibility, profile visibility, and notifications may be influenced by relevance, service area, trust signals, responsiveness, account standing, subscription status, or product experiments.
10. Acceptable use
- Do not use CTRON for harassment, fraud, impersonation, spam, discrimination, scraping, unauthorised automation, security testing without permission, or unlawful conduct.
- Do not upload malicious code, interfere with the platform, or try to bypass payment, identity, quote, review, or safety controls.
- Do not use CTRON for emergencies where immediate emergency services are required.
- Do not misuse another person’s personal information or share it beyond what is reasonably needed for the job.
11. Off-platform conduct and circumvention
We understand that users may sometimes communicate or continue relationships outside the app. Even so, CTRON may take action if off-platform conduct is connected to platform misuse, fee evasion, fraud, safety issues, discrimination, harassment, or abuse of another user.
12. Intellectual property and platform content
- CTRON and its licensors own the platform, branding, software, and related intellectual property except for user content.
- You keep ownership of the content you upload, but you give CTRON a non-exclusive licence to host, store, display, copy, and process that content as needed to operate, secure, investigate, and improve the service.
- You must not copy, resell, reverse engineer, or commercially exploit CTRON beyond the normal authorised use of the platform.
13. Suspension and termination
- You may stop using CTRON at any time, subject to any open job, payment, dispute, or legal record we must finish or keep.
- We may suspend features, limit access, or close an account where there is a safety concern, legal risk, unpaid fee issue, platform abuse, fraud concern, or serious breach of these terms.
- We may retain records after closure where reasonably required for tax, legal, fraud-prevention, support, or trust-and-safety purposes.
14. Important limits and legal responsibility
Nothing in these terms removes any legal rights you have under consumer law or excludes liability where the law does not allow it, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence.
To the fullest extent allowed by law, CTRON is not responsible for indirect or consequential loss, loss of profit, loss of business opportunity, or loss arising from the acts, omissions, quality of work, statements, or safety conduct of another user.
Where the law allows a limit, CTRON’s total liability to you for claims connected to the platform will not exceed the greater of: (a) the total CTRON fees paid by you in the 12 months before the event giving rise to the claim; or (b) GBP 250.
15. Consumer rights and fairness
If you are a consumer, nothing in these terms affects rights that cannot legally be limited or excluded. If a court decides that one part of these terms is unenforceable, the rest will continue to apply as far as the law permits.
16. Changes to these terms
We may update these terms from time to time. If a change materially affects your rights or responsibilities, we will take reasonable steps to notify you before or when the change takes effect. The latest version is dated 12 June 2026.
17. Governing law
These terms are governed by the laws of England and Wales, except that if you live in another part of the UK you will still keep any mandatory consumer protections that apply there.
18. Contact
If you have a question about these terms, contact info@ctron.co.uk.